FAQs

  • Choose the appropriate services for which film you would like processed – colour or B&W and what format?

    Choose if you would like them to be normal processed or pushed/pulled and if you want to develop only or receive scans too.

    Add to cart and follow the instructions to check out and you’re done! You’ll receive a confirmation email containing your order number.

    N.B. Apple Pay and some other automatic payment systems do not allow the option of pick up of negatives. If you would like to choose this option and not pay for return shipping, please enter payment information manually.

    Please enclose any identifying information with your film such as your order number and/or name.

  • Please send your film to:

    Zone Imaging Ltd
    Unit 2, 679 High Road Leyton
    London, E10 6RA
    UK

  • Turn-around time is guaranteed to be 7 working days for B&W and C41 plus shipping. E6 may take up to 2 weeks plus shipping.

  • We use WeTransfer to your email where you will receive a download link. For orders that take up a lot of memory, we may break them down over a few separate sends.

    We send film back by Royal Mail with tracking.

  • Push processing is extending the development to chemically compensate for an entire roll that has been intentionally or unintentionally underexposed. The results are typically higher contrast and more grain than correctly exposed and normally processed.

    Pull processing is the opposite where the whole film is overexposed and then underdeveloped to retain the highlights, have more shadow detail and less grain.

  • Yes, the choice of developer for B&W will determine how your negatives will come out as they have their own unique characteristics in sharpness, tonality, grain and film speed just like the films themselves. This allows for a lot of creative potential and help you have a certain style to your photos.

    But if you don’t mind what developer, then it’s okay! We will default to 510 Pyro, our award winning developer that we manufacture, or a developer we might deem to be most suitable for your film.

  • We can develop and scan colour C41, E6 and B&W films. Currently, we cannot develop E6 sheet film.

    We can also develop ultra large format B&W film up to 20x24 inches.

    We plan to add ECN2 services for 35mm and 120 film only soon.

  • We use the best machines in the business for developing film:
    For C41 roll film, we use a Noritsu v50; for B&W roll film, we hand develop and for sheet film, we use a Jobo CPP3 and Jobo expert drums.

    For digitising the film, we use the latest technology using a Panasonic S1R, Negative Supply and Negative Lab Pro to digitise the roll and sheet film. This allows incredible detail and superbly accurate colours with true resolutions possible up to 180 megapixels.

  • We offer four main different scanning options for the resolution and output you would prefer:
    RAW
    Medium JPEG, high JPEG
    Medium TIFF, high TIFF
    Ultra RAW and ultra TIFF

    RAW and ultra RAW are the highest quality files and are untouched scans of the film so they are effectively digital negatives. This means that you as the customer can convert at home using the appropriate software such as Negative Lab Pro or Grain2pixel etc. It allows maximum flexibility to edit to the style you like.

    Medium and high JPEG are scans converted by us to make them look as good as possible to our interpretation of the film’s images. They are great for sharing online, to friends and printing but very limited to edit further.

    Medium, high and ultra TIFF are also scans converted by us to make look as good as possible to our interpretation of the film’s images but they are significantly larger files. This is to allow some more freedom in editing for you, the end customer.

    The ultra options are available only to 120 film and are very high resolution typically 100 megapixels or more.